Is the confused consumer a wine myth?

wine myth

“Confused by wine? Of course not. I’m so much smarter than the rest of you.”

The grocery store Great Wall of Wine is a wine myth, consumers are not confused by wine, and the Wine Curmudgeon has been wasting the last 20 years of his life. That’s the conclusion of a recent working paper in the Journal of Wine Economics, which found that wine drinkers don’t have too many choices and know exactly what they want to buy.

Hard to believe? Certainly, and that’s because the study left a lot to be desired. It was conducted among customers of a small chain of high-end wine shops in the northeast, who don’t seem very representative of wine drinkers in the rest of the country. For one thing, one of the stores is in Manhattan, where grocery stores can’t sell wine. For another, the stores have a much more limited selection than large chain retailers and supermarkets, as few as one-third of the wines of a typical Total Wine. Finally, more than half of the consumers in the study identified themselves as high-frequency wine drinkers, which puts them in the minority of U.S. wine consumers.

In other words, this survey was like asking men if they had ever been turned down for a raise or denied a promotion because they were women, and then reporting that job discrimination against women didn’t exist.

And I’m not the only one who noticed this. Becca Yeamans-Irwin, who writes the Academic Wino, said that “I am not too keen to accept [the results] with much confidence. While the concept of the study was certainly fascinating and has the potential to be useful in the wine retail/marketing setting, there are several problems with this study that negate my ability to say with confidence that choice overload does not exist in the general wine retail setting.” She cited, among other things that involve more math than I understand, a too small sample size and that the respondents were not representative of U.S. wine drinkers.

Nevertheless, one of the best wine bloggers in the country wrote that the study showed “the overwhelmed wine consumer is mostly a myth,” and I wouldn’t be surprised to see this report show up when the usual suspects want to beat down those of us who say wine needs to be easier.

In which case, I will remind them of what I learned from the legendary Richard Hainey, who regularly took a bunch of snotty college students and taught them how to be good reporters. Just because someone says something is true doesn’t mean it is true, Hainey told us, and it’s your job to ask enough questions to find out if it really is true. Would that more wine writers knew how to do that.

4 thoughts on “Is the confused consumer a wine myth?

  • By JuliaB - Reply

    What a poorly written “study”. Not only are the “scientific” designs questionable, but it is rife with punctuation and spelling errors.

    And this sentence: “Is the
    relatively low price involved in a bottle of wine insufficient pain in choosing wrong to elucidate choice overload?’ I need to be “elucidated” about that one.

    Oye.

    • By Wine Curmudgeon - Reply

      Plus the math is bad.

      The cost of a wrong choice is a very au courant retailing theory, in which consumers won’t buy something because they’re afraid it won’t be worth the money. Hence the popularity of bad cheap wine, which they know is worth what they pay for it.

  • By Damien Wilson - Reply

    Hi Jeff!

    Thanks for calling this study out. As a researcher, I’d have asked a lot more questions of the methodology before posting something like that. A critic would question why a wine retail sales director would conduct a study like this on their own behalf. It’s akin to a teacher asking a class full of students what they like about the class. Such results lack credibility because of the teacher’s position of authority over the students. Same deal for a wine retailer asking his customers whether the offer is overwhelming. I’m surprised that this short-coming wasn’t picked up by the author. However, to be fair, the article is a working paper, and such issues should be addressed before being published in a journal.

    That the results were promoted (whether willingly or by accident…) is the concern with any scientific paper that has not gone through the process of review by a journal.

    Let’s hope that other researchers don’t replicate such practices.

    Best from Burgundy,
    Damien.

    • By Wine Curmudgeon - Reply

      I think the problems here point to the larger problem of why so little is known about why wine drinkers do what they do. The only data is either proprietary and Nielsen and Nielsen-like sales numbers, leaving a huge gap in between. So you use what numbers you have and hope for the best.

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